Contact OtakuOshi
Got a question about your account, a payment or how something works on the platform? This page is the quickest way to contact OtakuOshi and reach our support team directly. Send us a message through the form and we’ll get back to you as soon as we can. If you’d rather find the answer yourself, the help center covers the most common questions.
When to contact OtakuOshi through this page
This is the general channel for talking to the team. Use it for questions about the platform, tech support, account issues or ideas for improvements. In short, anything that doesn’t need a formal investigation.
Messages are handled in the order they arrive, within the timelines set by our active response policy. If your case needs to be investigated, for example to report inappropriate content, report harassment, request a refund or appeal a suspension, use the complaints page instead. There, your case is assigned to a specialist who follows it up formally.
What can you contact us about?
The form has a topic selector. Pick the right one and your message reaches the person who can solve it faster. Here’s what each option covers.
Account support
You can’t log in, you forgot your password, ID verification is stuck or two-factor authentication (2FA) is giving you trouble. Profile changes and anything else related to your fan or creator account go here too.
Technical issue
Upload errors, videos or audio that won’t play, messages that fail to send, notifications that never show up, or any bug that keeps you from using OtakuOshi normally.
Payments and billing
Accepted payment methods, the status of a transaction, setting up your payout method as a creator, your digital wallet or fees. If it has to do with money on the platform, choose this option.
Content questions
What you can post, how to rate your work as R-15 or R-18, what the publishing principles say, whether AI use is allowed, or what to do with content that features other people.
Partnerships and collaborations
For brands, companies, events, media outlets or organizations that want to work with OtakuOshi on sponsorships, business deals, joint events or product integrations. You’ll find more details on our partnerships page.
Press and media
Journalists, media outlets and content creators who need official information, data, statements or visual assets from OtakuOshi. Our press page has the available media kit.
Special requests
Some cases are handled differently. If yours is one of them, follow these steps and we’ll be able to deal with it sooner.
Law enforcement and legal requests. Authorities, law enforcement agencies and regulators that need information about the platform or a specific user as part of an official investigation can use this form with the “Authority or legal request” option. Every request must include its official documentation. Without it, we can’t process the request.
Account deletion requests. You can ask for your account to be permanently deleted from your profile settings or through this form. Before the account is deleted, any pending earnings are paid out (if you’re a creator) and active subscriptions are canceled. Keep in mind that this can’t be undone, because your content, history and data are deleted in line with our privacy policy.
Data protection rights (GDPR). To exercise your rights to access, correct, delete, port or object to the processing of your personal data, put “GDPR” in the subject line of your message. We’ll handle the request within the deadlines set by the applicable data protection law. You’ll find more information in our privacy policy.
Contact form
Fill in the fields and choose the topic that best fits your question so it reaches the right team. We’ll reply by email as soon as possible. If you want to file a formal complaint that needs to be investigated, use the complaints page.
Before you write, check these resources
A lot of questions already have a published answer. If you take a look first, you might find the fix right away without waiting for a reply.
Help center. 81 frequently asked questions sorted by topic (general information, security, creators and fans). It covers everything from opening an account to getting your earnings paid out, plus content protection, publishing rules and the payment system. It’s the most complete resource on the platform.
How OtakuOshi works. A step-by-step guide to everything the platform offers: sign-up, posting, monetization, fan interaction, content categories, DRM protection, live streaming, payments and technology. Useful if you’re new or want to understand a specific tool.
Complaints page. For complaints that need an investigation, such as inappropriate content, terms of service violations, harassment, payment problems, refunds, suspension appeals or DMCA copyright notices. Every complaint opens an internal case file and is handled within set timelines.
Payments and payouts. The platform’s financial terms, all on one page. It covers fees, payout methods for creators, payment methods for fans, the digital wallet, payment processors and payout schedules.
Response times
These are the estimated timelines by type of request. Our commitment is to reply within them.
General questions
Questions about the platform, account issues and basic tech support get a reply within 24 to 48 hours (business days only). During busy periods it may take a little longer.
Payment questions
Issues with transactions, payouts and billing get priority and a reply within 24 hours on business days. If you’re reporting a charge you don’t recognize, include the date and amount so we can look into it faster.
Partnerships and press
Business proposals and media requests are handled by the relevant team. The first reply can take 3 to 5 business days, depending on how complex the proposal is.
Contact us directly by email
If the form won’t load or you can’t use it, send us an email. Pick the address that matches your request so your message reaches the right team.
hello@otakuoshi.com: general questions, account support and tech support. This is the main address for any question or problem with the platform.
complaints@otakuoshi.com: formal complaints that require an investigation. Include your username, the type of complaint and any evidence you have so we can process your case.
press@otakuoshi.com: press and media. Write to us here for official information, interviews, platform data or visual assets.
partners@otakuoshi.com: business partnerships and collaborations. This one is for brands, companies and organizations that want to work with OtakuOshi.
FAQ: how to contact OtakuOshi
What people ask us most about getting in touch and what happens after you send a message.
It depends on the type of request. General questions get a reply within 24 to 48 hours (business days only), payment issues within 24 hours on business days and partnership proposals within 3 to 5 business days. Either way, you’ll get an automatic confirmation when you send your message. The full timelines are in our active response policy.
Contact is for general questions and help that don’t need a formal investigation. The complaints page is for issues that need follow-up and a documented resolution, such as inappropriate content, harassment, payment problems or appeals. Not sure which one fits? Write to us here and the team will reroute your case if needed.
When you submit the form, you’ll get an automatic email summarizing what you wrote. If it hasn’t shown up after a few minutes, check your spam folder. Still nothing? Email us directly at hello@otakuoshi.com.
For now, support is in writing only, through this form and by email. We don’t offer phone support. We post news and updates on our social media accounts, but support requests need to come through the official channels (the form or email) so we can follow up properly.
Sure. Anyone can use the form, whether they have an account or not. If your question is about an existing account, include your username in the message so we can find it right away.
English, Spanish or Japanese, the languages our team handles requests in. If you write in another language, we’ll do our best to help, though the reply may take longer or go through translation tools.
Send a message through this form or email hello@otakuoshi.com with “GDPR” in the subject line. Include your full name, the email linked to your account and the right you want to exercise (access, correction, deletion, portability or objection). We’ll handle the request within the legal deadlines. There’s more information in our privacy policy.
Authorities, law enforcement agencies and regulators can reach our legal team by choosing the “Authority or legal request” option in the form. The request must come with official documentation proving its legitimacy, and requests without it won’t be processed. We respond within the applicable legal deadlines.
We’d love to hear them. Choose “Suggestion or feedback” in the form and tell us your idea. We read every one and take them into account when planning development. We can’t promise every suggestion will happen, but when an idea keeps coming up in the community, it really does carry weight in our product decisions.
Need help?
Send us a message through the form or look up your answer in the help center. Whether you’re a fan or a creator, we want your time on OtakuOshi to go as smoothly as possible.